Said By Brad

Now how many of you upon reading the title of this blog post assumed it was going to be a mindless tirade of abuse against Apple computers? I’m betting it was a majority. But it’s not.

As many of you may know. I have a MacBook. I bought it back in February to use for work. Cost me around £800 (cleaned my account at the time) but I’d been seduced by all the information and pretty pictures on the Apple site. Fuck stats or specifications, If it looks pretty I will buy it. Yes, I am that shallow.

However since getting it I’ve hardly used it. I’d probably say in the.. 6 months I’ve had it I’ve spent under 10 hours using it. Seriously. So it surprised me and infuriated me last week when the trackpad started acting very strange. It was clicking at really random times and the mouse clicking button itself wasn’t working at all. It just seemed to click when it liked. It took me a while to figure out this seemed to be linked to the fact the battery had a huge bulge in it.

So naturally I went on the apple site to try and figure out how to get it fixed. First grievance: The apple technical help site is BULLSHIT it’s about as easy to navigate as a never ending maze. I literally couldn’t find ANYTHING of help in there. It seemed to me they were trying as hard as possible to stop people accessing technical help. Luckily however I managed to find out there was a computer shop that were linked with Apple in my local town. So the next day I took a trip to Cheltenham and to this shop. The guy behind the counter seemed about as interested in my problem as I am in the problems of anybody else. The only difference is I am not payed to be interested in other peoples problems. This morose fucker is. But he took my macbook and after 20 minutes having a look at it and ‘checking’ the warranty he told me he’d have sent away to ‘Apple’ and call me back when they’d returned it. Where apple is I have no idea. But I’m guessing it begins with C, ends in A and is currently hosting the Olympics.

3 days later I had a call from another man who told me my battery was ready. Went back, picked it up. Done. Problem solved. Apple Customer service = Fast, yet angsty and uncaring.

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